At Success Beauty Skincare, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.
Returns and Exchanges
We accept returns or exchanges within 7 days of purchase provided that:
- The product is unused, unopened, and in its original packaging
- Proof of purchase is provided
Please note that custom orders and clearance items are not eligible for return or exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately via phone or email with your order details and clear photos of the product. We will assess the issue and arrange a replacement or refund as quickly as possible.
Replacement arrangements are only applicable to orders placed through our website.
Important Notice on Order Errors
Orders placed via DM or chat platforms where the customer fails to clearly state the exact product variant, type, or shade, fails to send reference pictures when required, or does not leave a clear order note will not be eligible for refunds or replacements.
To avoid errors and ensure accuracy, we strongly encourage all customers to place orders directly through our website.
Contact Us
For any questions regarding refunds or returns, please contact our customer support team through the details provided on our website.