Frequently Asked Questions
Most frequent questions and answers
What products do you offer?
Do you deliver products?
Yes! We offer nationwide delivery across Nigeria. Delivery times may vary depending on your location.
We also offer international shipping.
What payment methods do you accept?
We accept payments via bank transfers, POS payments, and approved mobile payment platforms
We don’t offer payment on Delivery❌
Where are you located?
Our main store is located at:
2 igando road ikotun old garage round about lagos
Branch office : 3 meigida bus stop ayobo road Lagos
Opposite anchor university
You can also shop with us online via our website and social media platforms
How can I place an order?
Can I return or exchange a product?
Yes, we accept returns or exchanges within 7 days of purchase if the product is unused, unopened, and in its original packaging. Proof of purchase is required. Custom or clearance items are not eligible.
What should I do if I receive a damaged or wrong product?
Please contact us immediately via phone or email with your order details and photos of the product. We will arrange a replacement or refund as quickly as possible.
Please note the option for arrangement of replacement is only applicable for website orders.
Cases where customers fails to clearly state the exact product variant or type they want to purchase/ send picture and give a proper order note to online representative during their order process via DM will be ignored.
We encourage website orders to avoid mistakes like this.
We also sell perfumes and fragrances, self care products and many more skincare related products
What are your store hours?
Monday to Saturday: 9:00 AM – 10:30 PM
Sunday: 2pm_10pm
What payment methods do you accept?
We accept payments via bank transfers, POS payments, and approved mobile payment platforms
We don’t offer payment on Delivery❌
How do I know which product is right for my skin type?
Our staff can help you choose the best products for your skin type. You can also send us your skin concerns via message for personalized recommendations.
Please note personalized recommendations/ consultation are NOT FREE.
Do you offer skincare consultations?
Yes, we provide Paid professional skincare consultations at our store & online. To Book an appointment by contacting us through our customer service channels.
Is my personal information safe when I shop with you?
Absolutely. We handle all customer data confidentially and in compliance with data protection laws.
Do you offer discounts or promotions?
We regularly run promotions and discounts. Follow our social media pages or subscribe to our newsletter to stay updated.
How can I contact customer service?
You can reach us at:
📞 Phone: 07047983486
📧 Email: successbeautyskincare.com@gmail.com
📱 WhatsApp: 07047983486
Or send us a direct message on our social media pages @successbeautyskincare